Frequently Asked Questions

Pricing and Subscription Information
Information for Suppliers/Library Suppliers
Information for Librarians
Information for Academics
Information for Contributors
Technical Questions
Getting Help
Complete List of Questions

Pricing and Subscription Information

How can I purchase a site license?

If you are interested in purchasing an annual subscription or access to the Dictionary in perpetuity, please contact us at onlinesales@palgrave-usa.com (in the United States) or onlinesales@palgrave.com (in the rest of the world).Pricing will be based on your Institution type and your employee figures. If you can provide this information it will be helpful in preparing a quote.
Site licenses are available as an annual subscription or for a one-off fee for access in perpetuity (annual fee applies for updates if required, and a small annual hosting and support fee applies)

What is the price of the print edition of The New Palgrave Dictionary of Economics and how do I purchase it?

The eight-volume print edition is £1710/$2950.

The New Palgrave Dictionary of Economics is available from all good library suppliers or direct from Palgrave Macmillan.

How do I purchase the print edition of The New Palgrave Dictionary of Economics?

Orders in the US: Macmillan Publishing Services, 16365 James Madison Highway, (Route 15), Gordonsville, VA 22942, USA.
Tel: 888-330-8477; Fax: 800-672-2054; Web: www.palgrave-usa.com

Orders outside the US: Palgrave Macmillan Orders, Brunel Road, Houndmills, Basingstoke, RG21 6XS, UK
Tel: +44 (0)1256 302866; Fax: +44 (0)1256 330688; Email: orders@palgrave.com;
Web: www.palgrave.com

What is the price of the online edition, does it include VAT, and how do I purchase it?

We have a full matrix of prices depending on type of institution and needs. A quote for your institution can be obtained from onlinesales@palgrave-usa.com (in the United States) or onlinesales@palgrave.com (in the rest of the world).

VAT is applied to the online product at point of invoice. However, if a valid billing VAT number is supplied, it will not be charged.

How can institutions subscribe to the online edition?

Please contact Palgrave Macmillan at onlinesales@palgrave-usa.com (in the United States) or onlinesales@palgrave.com (in the rest of the world) to discuss your institution’s requirements.

When will online access be granted to subscribing institutions?

Access to The New Palgrave Dictionary of Economics will be granted as soon as a license agreement has been signed by the institution and received by Palgrave Macmillan.

What access options are available to subscribing institutions?

Institutions can purchase an annual subscription or pay a one-off fee for access in perpetuity. In both instances it allows remote access to an unlimited number of users via IP range, password or referred URL access, depending on the institution's preference. We also offer Athens and Shibboleth authenticated access.

What customer service and technical support will be available for subscribers to The New Palgrave Dictionary of Economics ?

The New Palgrave Dictionary of Economics has a ‘Resources’ section that includes FAQs, user guides and a ‘Contact Us’ section. Palgrave Macmillan also has a dedicated support team who are happy to answer questions – please contact onlinesupportUSA@palgrave.com (in North America) or onlinesupport@palgrave.com (in the rest of the world) if you require assistance.

How will print orders and online subscriptions be listed on invoices?

Print orders and online subscriptions will be listed on separate invoices.

How can I buy through a consortium?

Please ask your consortium representative to contact our online sales team at onlinesales@palgrave-usa.com (in the United States) or onlinesales@palgrave.com (in the rest of the world), and we will be happy to discuss pricing options with them.

Information for Suppliers/Library Suppliers.

What role will library suppliers have in selling subscriptions to the online edition?

If suppliers are interested in selling online subscriptions to their customers, they should speak to their sales representative. Palgrave Macmillan will then discuss with them their online selling experience and plan sales and marketing activities to support them.

Will library suppliers receive commission on online sales?

If suppliers are involved in selling online subscriptions to their customers then they may receive commission on the subscriptions sold. If they are involved in selling renewals in subsequent years, they will also receive appropriate commission on the renewal. All online selling agreements will need to be cleared with Palgrave Macmillan’s Sales Director in advance.

Will Palgrave Macmillan be offering exclusivity deals to suppliers?

Territory exclusives for online selling are difficult to enforce. Any exclusive deal discussions need to be cleared with Palgrave Macmillan’s Sales Director in advance, and any agreements will be of a limited time span.

How will library suppliers and Palgrave Macmillan’s telesales team work together on sales of the online edition?

If a supplier is involved in selling the online edition, a letter of agreement will be drawn up where activities and boundaries are agreed.

Is the site license for each online purchase and on each renewal or is there an overall contract to cover all online deals?

Contracts are currently specific to The New Palgrave Dictionary of Economics and will need to be signed by each customer (institution, never supplier) when they take out a subscription. On renewal, it is likely that we can use an addendum if the terms remain the same. In future if there are more online products, there may be a combined license, but at this stage contracts are specific for the Dictionary.

Information for Librarians

How do I register our OpenURL details?

If you login to the administration site for the Dictionary, you can register your OpenURL details. The administration URL is http://subs.sams.pm.semcs.net Your admin username and password will have been included in your welcome email, or contact onlinesupportUSA@palgrave.com (in North America) or onlinesupport@palgrave.com (in the rest of the world) for your login details.

How much of The New Palgrave Dictionary of Economics can be reproduced?

The License Agreement states that Authorized Users are permitted to print and/or download individual articles and other items from searches of the Licensed Material, but not more than one per cent in aggregate of the Licensed Material, for research, teaching, and private study purposes.

Can you export articles to email?

Single copies of articles can be reproduced and distributed without charge in hardcopy form to individual libraries of not for profit, non commercial organisations in accordance with fair usage guidelines (Inter-Library Loan). Please contact your sales representative or onlinesupportUSA@palgrave.com (in North America) or onlinesupport@palgrave.com (in the rest of the world) if you would like to enquire about using Ariel (a document-delivery system).

What customer service and technical support will be available for The New Palgrave Dictionary of Economics ?

The New Palgrave Dictionary of Economics has a ‘Resources’ section that includes FAQs, user guides and a ‘Contact Us’ section. Palgrave Macmillan also has a dedicated support team who are happy to answer questions – please contact onlinesupportUSA@palgrave.com (in North America) or onlinesupport@palgrave.com (in the rest of the world) if you require assistance.

Can I post articles onto VLEs?

To post a link on a VLE, go to the article you wish to link to, and copy the URL (web address) into the VLE.  This article will then be accessible to those within the IP range of subscribing institutions. The abstract will be available to those without a subscription.

For example: http://www.dictionaryofeconomics.com/article?id=pde2008_G000174

Is The New Palgrave Dictionary of Economics available to purchase via aggregators, such as JISC & Gale Virtual Reference?

The New Palgrave Dictionary of Economics is available both direct and via various library suppliers, with access provided via Palgrave Macmillan's own sites. Palgrave Macmillan is handling much of the selling direct as the Dictionary is a new and innovative product, in terms of content, functionality and business models. We welcome the opportunity to spend time explaining it to our customers, in order that they are better placed to evaluate it, and to ensure that their organisation gets full use from it. We are also interested to hear the market feedback, particularly regarding how the market would like to see the product continue to grow. However, we are, in principle, open to working through aggregators and will keep our customers informed as these routes become available.

What materials are available to help libraries promote their subscriptions to The New Palgrave Dictionary of Economics ?

See our resources section for a downloadable leaflet and poster. There are also email templates that you can use to notify staff and students of the resource. Hard copies of the leaflets and posters can also be provided : contact librarians@palgrave.com if you require any of these.

What help guides are available?

A user guide can be downloaded from theresources section. Printed versions of the user guides are also available: contact librarians@palgrave.com if you require any of these.

If I want to terminate my library’s annual subscription, what access will the library then have to the archival material?

For those on the annual subscription model: You will need to continue renewing your subscription in order to gain continued access to the material.

For those on the perpetual access model: If you have paid for access to the Dictionary in perpetuity through a one-off fee, you can cancel your smaller subscription to the annual updates at any time. You will receive access to a copy of the Dictionary's articles as it stood at the December prior to cancellation and it will be hosted on Palgrave Connect. A small annual hosting and support fee applies.

What usage statistics are available and how can these be accessed by subscribing institutions?

Counting Online Usage of Networked Electronic Resources (COUNTER) compliant usage statistics are available to subscribing institutions. These can be accessed online using the institution’s admin username and password. ICOLC statistics are also available in the same way. For more information contact onlinesupportUSA@palgrave.com (in North America) or onlinesupport@palgrave.com (in the rest of the world).

How do I access the administration area for the Dictionary?

The administration URL is http://subs.sams.pm.semcs.net. Your admin username and password will have been included in your welcome email, or contact onlinesupportUSA@palgrave.com (in North America) or onlinesupport@palgrave.com (in the rest of the world) for your login details.

Information for Academics

How can I recommend The New Palgrave Dictionary of Economics to my library for purchase?

Use our online recommendation form.

How can I access The New Palgrave Dictionary of Economics?

The Dictionary is fully searchable and abstracts can be seen by all internet users, but a subscription is required to view the full text of articles. Institutions can purchase subscriptions to allow remote access to an unlimited number of users via IP range, password or referred URL access, depending on the institution’s preference. Free trials are available to all prospective institutional subscribers. Please ask your library to contact onlinesales@palgrave-usa.com (in the United States) or onlinesales@palgrave.com (in the rest of the world) to arrange a trial today.

Can I print articles from The New Palgrave Dictionary of Economics?

The License Agreement states that Authorized Users are permitted to print and/or download individual articles and other items from searches of the Licensed Material, but not more than one per cent in aggregate of the Licensed Material, for research, teaching, and private study purposes.

Can I email an article from The New Palgrave Dictionary of Economics to a colleague or my students?

Single copies of articles can be reproduced and distributed without charge in hardcopy form to individual libraries of not for profit, non commercial organisations in accordance with fair usage guidelines (Inter-Library Loan). Please contact your sales representative or onlinesupportUSA@palgrave.com (in North America) or onlinesupport@palgrave.com (in the rest of the world) if you would like to enquire about using Ariel (a document-delivery system).

How do I link to my article(s) from The New Palgrave Dictionary of Economics on my website or in my university’s VLE?

To post a link on a VLE, go to the article you wish to link to, and copy the URL (web address) into the VLE.  This article will then be accessible to those within the IP range of subscribing institutions. The abstract will be available to those without a subscription.

For example: http://www.dictionaryofeconomics.com/article?id=pde2008_G000174

What cross-referencing devices are used in the Dictionary?

Users are able to browse the Dictionary and further explore the subject area by:

  • clicking on the links to Related Articles, which appear in the left hand panel at the top of an article and at the end of articles
  • clicking on the keywords at the start of articles to link to other articles with the same keyword

Information for Contributors

Do contributors get a discount on print editions of the Dictionary?

Yes- all contributors are eligible for a 50% discount on the print version of the Dictionary. Please contact orders@palgrave.com to enquire about placing your order.

How can I purchase the print edition of The New Palgrave Dictionary of Economics?

The New Palgrave Dictionary of Economics is available from all good library suppliers, or direct from Palgrave Macmillan.

Orders in the US: Macmillan Publishing Services, 16365 James Madison Highway, (Route 15), Gordonsville, VA 22942, USA
Tel: 888-330-8477; Fax: 800-672-2054; Web: www.palgrave-usa.com

Orders outside the US: Palgrave Macmillan Orders, Brunel Road, Houndmills, Basingstoke, RG21 6XS, UK
Tel: +44 (0)1256 302866; Fax: +44 (0)1256 330688; Email: orders@palgrave.com
Web: www.palgrave.com

How can I recommend The New Palgrave Dictionary of Economics to my library for purchase?

Use our online recommendation form.

How do I link to my article(s) from The New Palgrave Dictionary of Economics on my website or in my university’s VLE?

To post a link on a VLE, go to the article you wish to link to, and copy the URL (web address) into the VLE. This article will then be accessible to those within the IP range of subscribing institutions. The abstract will be available to those without a subscription.

For example: http://www.dictionaryofeconomics.com/article?id=pde2008_G000174.

Technical Questions

What is the best resolution to set my screen to?

1024x768 or above.

Do I need cookies active?

Yes - see cookie help page.

Which operating system/browser does the site work on?

The site should work on any supported operating system for our recommended browsers, Microsoft Internet Explorer 7 or higher (with Design Science MathPlayer version 2.1b or higher) and Mozilla Firefox (version 3.5 or higher with appropriate Math fonts). If you encounter an error when using a new version of a browser (particularly ones still in their beta stage), it is recommended that you try again using the previous version.
See also the MathML and Browsers help pages.

Will it work with other browsers aside from Internet Explorer and Mozilla Firefox?

Yes, supported platforms include Safari 3 or higher, and Chrome 10 or higher. Other platforms can be expected to be usable in many cases, often with a simplified appearance, due to the graceful degradation designed into the system.
See also the MathML and Browsers help pages.

What wildcards are used?

Fuzzy searching is enabled by default: your search will find similarly spelled words to those you typed. You can disable fuzziness by using quotes around a word or phrase. Boolean search modifiers can be used: you can use AND, OR and NOT in queries. See the Search help page for full details.

Does the Dictionary suggest alternative/variant spellings?

Fuzzy searching is enabled by default: your search will find similarly spelled words to those you typed.

What is IP authentication?

IP authentication is where the access control system checks the IP address of a request to view the site, and if that IP address is registered to an account the user is taken to the logged-in page automatically and their user statistics added to the appropriate account. The most common alternative is username and password access.

Why does the IP range format in my welcome email look different to the IP range information I have?

Our system translates the IPs you provided into CIDR (Classless Inter-Domain Routing) format, an alternative interpretation of IP addresses.

Are you able to link through to e-books?

The New Palgrave Dictionary of Economics is OpenURL compliant. Institutions can record their resolver address so their specific library catalogue can be queried from within the Dictionary.

How are search results prioritized?

The Dictionary’s search engine searches for words in the order that they are typed in, so the first results will be those that contain the first search term the most times. It will then search for words that are close to those entered (?fuzzy? searching). Users can limit the number of results by using quotation marks around a word if that is the exact term required (for example, tax competition will return 40 pages of results, whereas ?tax competition? will return just 2 pages of results: an article entitled ?tax competition? followed by articles containing the exact term ?tax competition?).

For more information see FAQs What wildcards are used? and

How can searches be refined?

The JEL classifications listed alongside the search results can be used to narrow down a search. It is not possible to run a subsearch.

Getting Help

Where can I go for help?

In addition to these FAQs we also have a dedicated support team at Palgrave Macmillan to answer requests for support. Please use the contact us form.

What happens if I forget my user name and password?

Please use the contact us form.

Complete List of Questions

PRICING AND SUBSCRIPTION INFORMATION

Are individual subscriptions available?
How can I purchase a site license?
What is the price of the print edition of The New Palgrave Dictionary of Economics and how do I purchase it?
What is the price of the online edition, does it include VAT, and how do I purchase it?
When will online access be granted to subscribing institutions?
What access options are available to subscribing institutions?
What customer service and technical support will be available for subscribers to The New Palgrave Dictionary of Economics ?
How will print orders and online subscriptions be listed on invoices?
How can I buy through a consortium?

INFORMATION FOR SUPPLIERS/LIBRARY SUPPLIERS

What role will library suppliers have in selling subscriptions to the online edition?
Will library suppliers receive commission on subscription sales?
Will Palgrave Macmillan be offering exclusivity deals to suppliers?
How will library suppliers and Palgrave Macmillan’s in-house telesales team work together on sales of subscriptions to the online edition?
Is the site license for each online purchase and on each renewal or is there an overall contract to cover all online deals?
Why isn't The New Palgrave Dictionary of Economics available to purchase for a one-off fee?

INFORMATION FOR LIBRARIANS

How do I register our OpenURL details?
How much of The New Palgrave Dictionary of Economics can be reproduced?
Can you export articles to email?
Can I post articles onto VLEs?
Is The New Palgrave Dictionary of Economics available to purchase via aggregators, such as JISC & Gale Virtual Reference?
What materials are available to help libraries promote their subscriptions to The New Palgrave Dictionary of Economics ?
What help guides are available?
If I want to terminate my library’s subscription, what access will the library then have to the archival material?
What usage statistics are available and how can these be accessed by subscribing institutions?
How do I access the administration area for the Dictionary?

INFORMATION FOR ACADEMICS

How can I recommend The New Palgrave Dictionary of Economics to my library for purchase?
How can I access The New Palgrave Dictionary of Economics ?
Can I print articles from The New Palgrave Dictionary of Economics ?
Can I email an article from The New Palgrave Dictionary of Economics to a colleague or my students?
How do I link to my article(s) from The New Palgrave Dictionary of Economics on my website or in my university’s VLE?
What cross-referencing devices are used in the Dictionary?

INFORMATION FOR CONTRIBUTORS

How can I purchase the print edition of The New Palgrave Dictionary of Economics?
How can I recommend The New Palgrave Dictionary of Economics to my library for purchase?
How do I link to my article(s) from The New Palgrave Dictionary of Economics on my website or in my university’s VLE?

TECHNICAL QUESTIONS

What is the best resolution to set my screen to?
Do I need cookies active?
Which operating system/browser does the site work on?
Will it work with other browsers aside from Internet Explorer and Mozilla Firefox?
What wildcards are used?
Does the Dictionary suggest alternative/variant spellings? What is IP authentication?
Why does the IP range format in my welcome email look different to the IP range information I have?
Are you able to link through to e-books?
How are search results prioritized?
How can searches be refined?

GETTING HELP

Where can I go for help?
What happens if I forget my user name and password?